Thank you for using Run TCX Exporter! If you have any questions, encounter issues, or want to share feedback, please check the FAQ below or reach out to us directly.

📬 Contact Support

If your issue is not resolved by the FAQ below, please contact the developer directly via email:

• Email: [email protected]
• Please include your iOS version and a brief description of the issue for a faster response.

❓ Frequently Asked Questions (FAQ)

Q1. How does the app export my running data?

A: The app requests read-only permission for Apple Health (HealthKit) workout data. Once authorized, it retrieves your running history, generates a standard .tcx file (containing your GPS route, distance, pace, and calories) for each selected run, and allows you to share them as a single .zip file or upload them directly to Garmin Connect.

Q2. Is my Health and Garmin login data secure?

A: Yes, absolutely.

• Your fitness and health data never leave your device (except when you choose to upload them directly to Garmin).
• Your Garmin Connect password is used only for authentication in memory and is never saved.
• The authorized session token is encrypted and stored locally in your device's iOS Keychain, ensuring top-tier security. We do not own any backend servers and do not collect your information.

Q3. Why are some of my runs showing "No Route" or "No Distance"?

A: This usually happens if:

• The run was recorded without GPS data (e.g., an indoor treadmill run).
• The Apple Health permissions for "Workouts" or "Workout Routes" were not fully granted. You can check this in the iOS Settings App > Health > Data Access & Devices > Run to TCX.

Q4. Direct upload to Garmin Connect failed. What should I do?